Shipping policy

Shipping Policy

Thank you for shopping with A Thousand Milestone. We are committed to ensuring your order reaches you in a timely and secure manner. Please review our Shipping Policy below before placing your order.

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1. Shipping Coverage

We currently ship to addresses within Malaysia.
For international orders, please contact us at athousandmilestone@gmail.com to inquire about availability.

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2. Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed.

You will receive a confirmation email with tracking information once your order is shipped.

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3. Shipping Rates & Delivery Times

Shipping fees are calculated at checkout based on your delivery location and order weight.

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4. Order Tracking

Once your order ships, you will receive a tracking number via email or whatsapp. You can track your package on the courier’s website using this number.

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5. Delivery Issues

We are not responsible for:

1) Delays caused by couriers or external factors (e.g., weather, customs)

2) Incorrect shipping addresses provided by the customer

3) Missed deliveries or unclaimed packages

Please ensure all delivery details are accurate before placing your order.

If your package is lost or arrives damaged, contact us within 7 days at athousandmilestone@gmail.com with your order number and a photo (if applicable). We will assist you with a resolution.

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7. Contact Us

For shipping-related inquiries, please contact us at athousandmilestone@gmail.com