Return & Refund Policy
At Lasy, we want every family to enjoy a happy and positive building experience. If there is an issue with your order, we are here to help.
Exchange Eligibility
Exchanges may be accepted under the following conditions:
• Item received is damaged or defective
• Wrong item was delivered
• Missing items from the order
• Product has major manufacturing defects
Requests must be made within 7 days from the date of receiving the order.
Replacement Parts
Selected replacement parts may be available depending on the product series and stock availability. Please contact us with photos and details of the missing or damaged parts for assistance.
One of the unique things about Lasy is its open ended building system, so children can still continue building and playing even if a few parts are missing. Since all Lasy series are compatible with one another, children can continue rebuilding and creating using other available pieces.
Non Refundable Policy
All purchases are strictly non refundable once payment has been completed.
However, exchanges or assistance may be provided for items received damaged, defective, wrongly delivered, or with major manufacturing issues reported within 7 days of receiving the order.
Need Help?
For exchange or replacement part enquiries, please contact our customer support team through our Contact Us page or social media channels.
We are always happy to help make your Lasy experience enjoyable for the whole family.
